Privacy Policy

Last Updated: September 7, 2026

At Mr. Plunger, accessible from mrplungerdenver.com, protecting the privacy and security of our customers and website visitors is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, or schedule plumbing services with us.

1. Information We Collect

We collect information that you voluntarily provide to us when booking a service, requesting an estimate, or contacting us directly:

Personal Contact Details:

Name, primary phone number, email address, and service/billing address.

Property & Service Details:

Notes regarding your plumbing issue, preferred service dates, access instructions, or property type (residential/commercial).

Transaction Data:

Billing records, service history, and payments processed through our secure payment providers.

Automatically Collected Data:

Basic technical information such as your IP address, browser type, device details, and site navigation patterns collected via standard website cookies.

2. How We Use Your Information

We use your personal information strictly to operate our business and serve you effectively:

Service Delivery:

To schedule appointments, dispatch technicians to your property, and communicate arrival windows.

Customer Support:

To send service updates, job receipts, invoices, and follow-ups regarding completed work.

Business Operations:

To process secure payments, prevent fraudulent bookings, and manage internal records.

Marketing & Updates (Opt-Out Available):

To send occasional seasonal maintenance reminders, special offers, or service updates if you have opted in to receive them.

3. Text Messages & SMS Policy

By providing your phone number on our website or booking form, you consent to receive transactional text messages (such as technician arrival notifications, appointment reminders, and digital estimates).

We do not sell, rent, or trade your phone number or opt-in consent to third parties for marketing purposes.

You may opt out of SMS messages at any time by replying "STOP" to any message.

4. How We Share Your Information

We do not sell, lease, or trade your personal information to third-party advertisers. We only share information with trusted third parties necessary to run our business:

Service Providers:

Software platforms that power our dispatch systems, online booking software, email delivery, and secure credit card processors.

Legal Compliance:

If required by law, subpoena, or government regulation, or to protect the safety, rights, or property of Mr. Plunger, our staff, or the public.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, or alteration. Online payments are handled through PCI-compliant third-party processors, and sensitive data submitted via our website is encrypted using SSL (Secure Sockets Layer) technology.

6. Cookies & Tracking

Our website uses basic cookies to enhance your browsing experience, analyze site traffic, and support local search features. You can choose to disable cookies through your individual browser settings; however, doing so may affect the functionality of certain online booking forms.

7. Your Privacy Rights

Depending on your state of residence (including under the Colorado Privacy Act), you may have the right to:

Access the personal information we hold about you.

Request corrections to inaccurate or outdated information.

Request the deletion of your personal contact records (subject to legal or tax recordkeeping requirements).

To exercise any of these rights, please contact us using the information below.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

Mr. Plunger

Email: info@mrplungerdenver.com

Phone: 720-730-3398